FAQs
Cheesecakes, Add-Ons & Gifts
All our cheesecakes are 7 inches / 17.8 cm in diameter and the weight varies between 700g to 1.1kg. Our cakes are all of a standard size and comes in a round shape only. As a guide, each cheesecake can serve up to 10 people. We currently only make cheesecakes in this size. The size of the standard cake box is approximately 23.5cm by 22cm x 8.5cm.
Our cheesecakes contain gluten, eggs and dairy products, so they are not suitable for those suffering from intolerance or allergies to these particular foods. Please be aware that our cheesecakes may contain traces of nut. For more dietary information, please refer to the individual cake for more detailed allergens advice. All the cream, egg and cream cheese used in our cheesecakes is pasteurized and do not contain rennet.
Every whole cake order comes with a complimentary Birthday Basic Kit, which includes candles, birthday toppers, a knife, and a set of 5 paper plates and sporks. For more customization, you can explore additional add-ons from our 'Gifts and Add-ons' section.
Candles: What's a birthday cake without candles... and we do have fun ones for you! There are candles that burn with coloured flames, number shaped candles that brings warmth to your loved ones and cute wing cherub candles to bring a little laughter to the table!
Cake Toppers: Make your cheesecake a showstopper with our delightful cake toppers! From elegant floral designs to classy black & gold, our toppers add the perfect finishing touch to any celebration. Whether you want to spell out a heartfelt message or crown your cake with a shimmering star, our cake topper collection brings joy, personality, and a touch of magic.
Our cakes come in three delightful varieties:
Fully Baked: These cheesecakes are baked entirely in the oven, resulting in a dense and rich texture.
Half Baked: These cheesecakes have some layers baked in the oven, offering a unique texture that’s a perfect balance between dense and light.
Non-Baked: These cheesecakes skip the oven entirely, resembling mousse cakes with a light and airy texture.
All our cheesecakes are ready to eat, and the only difference lies in their texture, offering something special for every palate.
Our cakes do not contain beef gelatin, but some flavors do contain fish gelatin. For detailed dietary information and allergen advice, please refer to the individual cake descriptions.
We freshly bake our gourmet cheesecakes in our cheesecake factory and then blast freeze them to lock in the rich flavors and textures we can’t wait for you to enjoy. Unlike a home freezer, our industrial blast freezers are designed to preserve the fine cell structure and moisture content of our cakes, maintaining their aroma and taste.
When our blast-frozen cheesecakes are thawed to the ideal temperature (~4 degrees Celsius), they retain the same characteristics as when they were first frozen—it's like time itself was paused!
While we understand the temptation to dig into our delicious cheesecakes right away, remember, the best things in life come to those who wait... (for our cakes to thaw).
An order confirmation email will be sent to the email provided confirming the delivery method and the chosen timing. Please make sure to check your Spam or Junk Folder in your email if you have not received the order confirmation.
In the event if you do not receive any confirmation after 24 hours from payment, please contact our Customer Service through enquiries@catandthefiddle.com or +65 6287 0077.
Please note that due to our blast freezing process, the final color and appearance of our cheesecakes may vary slightly from the chosen design. Rest assured, the taste and quality remain consistently delicious.
As of November 10, 2019, Cat & the Fiddle proudly announces that our cheesecakes are certified Halal by Majlis Ugama Islam Singapore (MUIS).
Our cheesecakes, available for purchase on our website, do not contain any pork or lard. Additionally, they are free from any form of alcohol, making them suitable for consumption by individuals of all ages, including children.
We use only the finest ingredients sourced from local suppliers, without any additives or preservatives. However, like all baked goods made with ingredients such as butter, heavy cream, and whole milk, our cheesecakes should be refrigerated and served chilled.
To maintain freshness:
1) If refrigerated within one hour of delivery or collection, our cakes can be kept in the freezer for up to 2 weeks. Ensure to wrap the box in 2 layers of cling wrap to form an airtight seal. Alternatively, you can place the cake in an airtight container.
2) For shorter storage, they can be kept in the chiller for up to 2 days.
For the best experience, we recommend consuming the cheesecakes within 48 hours from the time of collection or delivery.
Ordering & Payment
You can order our cakes exclusively through our website or purchase directly from any of our retail outlets listed below:
- Westgate, #01-18
- Junction 8, #02-32A
- Northpoint City, #01-155
- City Square Mall, #02-50
- Woods Square (Cafe), #01-15
- The Seletar Mall (Cafe), #01-37/38
- Punggol Golf Range (Cafe), #01-09 (online order not available)
Our website is designed to provide a seamless ordering experience, guiding users through the entire process to ensure a successful and enjoyable experience.
During checkout, you can apply coupons and vouchers by entering the respective codes and clicking 'Apply'. Please note that for most coupons and vouchers, customers will need to log in before they can be successfully applied.
If you attempt to apply two different discount codes on the Checkout page, the system will automatically select and apply the better discount to your order. It's important to note that our discounts cannot be stacked or combined with other promotions, discounts, vouchers, or privileges. However, you can use the free delivery discount code in conjunction with other offers.
As of March 24, 2023, Cat Dollars has been discontinued.
Please check your junk or spam email folder to ensure that the confirmation email has not been redirected there. If you haven't received any confirmation email, please contact our Customer Service team at enquiries@catandthefiddle.com.
Always double-check that you have entered the correct email address before proceeding to checkout to ensure smooth processing of your order.
All prices listed on our website are inclusive of Goods and Services Tax (GST).
We do not accept cash on delivery. Payment must be completed online as the final step of the Checkout process using Credit/Debit Card, American Express, or PayNow.
Please note, an order is considered completed only upon successful payment.
Certain discounts won from the Spin the Wheel are applicable only to first-time purchases.
If you apply two different discount codes on the Checkout page, our system will automatically select and apply the better discount to your order.
Please note that our discounts cannot be stacked or combined with other promotions, discounts, vouchers, or privileges. However, you can use the free delivery discount in conjunction with other offers.
Certain discounts may contain terms and conditions that are limited to selected products only. Please check the terms and conditions of your voucher/discount or review our terms and conditions here.
If you apply two different discount codes on the Checkout page, our system will automatically select and apply the better discount to your order.
Please note that all discounts cannot be stacked or combined with other promotions, discounts, vouchers, or privileges. However, you can use the free delivery discount in conjunction with other offers.
Delivery & Collection
Yes, we do deliver to Sentosa Island & Tuas with a fixed delivery charge of $25.90.
If you mistakenly select 'Regular Delivery' or 'Flexi Delivery' for a delivery address that is actually in Sentosa or Tuas, you will be required to cover the additional $25.90 fixed delivery charge for these areas.
We deliver to all locations except for Jurong Island, restricted airline and cargo areas (such as airport cargo complexes and airline roads), and other locations that are not on mainland Singapore.
You can place an order up to 30 days in advance of your desired Delivery or Self Collection date for your convenience. During Checkout, you'll have the option to select your preferred delivery or collection time from the available dates and timeslots.
For in-stock items that do not require lead-time, you can place your order before 5:00 pm, one (1) day before your desired delivery date.
After placing your order, an order confirmation email will be sent to the email address you provided. If you do not see the confirmation in your inbox, please check your Spam or Junk folder.
Collection is free of charge. Our delivery charges vary depending on the chosen timing and can be viewed on our Delivery and Pickup page.
For deliveries to Sentosa Island, there is an fixed charge of $25.90.
In the event that no one is available to receive the order at the scheduled delivery time, we will send an email notification to the sender's provided email address. The recipient will then have the option to arrange for re-delivery or opt for self-collection. Please note, re-delivery charges of $10.90 (Next Day) will apply to all re-deliveries and are subject to driver availability.
Once an order is confirmed, we generally cannot make changes to the delivery address and timing. It's crucial that someone is available at your delivery address to receive the cake. While we will do our best to accommodate requests to amend an order, please note that this may incur a $10.90 amendment fee.
If there is no one available at the address during the scheduled delivery time, our delivery personnel will call the phone number provided in the order and wait for a maximum of 5 minutes. Please understand that our delivery schedule requires promptness to ensure timely service to other locations.
If no one is available to receive the order at the time of delivery, we will send an email to the recipient. They will then have the option to arrange for re-delivery or opt for self-collection. Re-delivery charges will apply based on your preferred delivery option.
You can collect your online orders on the same day only at our HQ office near Taiseng.
Please note that online orders cannot be collected at our retail outlets on the same day of purchase. However, you are welcome to visit any of our retail stores or cafes to purchase a cheesecake directly.
For online orders intended for retail collection, please ensure you place your order at least 1 day in advance, before 5pm. If you require urgent delivery, please contact us at enquiries@catandthefiddle.com for assistance.
Self-collection can be arranged at both our office and retail stores:
1. HQ Office:
- Address: Trivex, 8 Burn Road, #01-01, Singapore 369977
- Public Transport Instructions: Alight at Tai Seng MRT station (Circle Line) Exit A and follow directions using Google Maps or another mapping application.
2. Retail Stores:
- Please refer to our LoCATions page for details on where our retail stores and cafes are located.
If you have any questions or need further assistance, feel free to reach out to us.
No, orders cannot be split. All cakes from the same order must be delivered or collected on the same day and at the same location.
Our mobile collection service has been specially arranged for the 10.10 promotion. Please note that it is only available on certain dates and times due to limited freezer truck availability and manpower. For more details, kindly refer to the mobile collection schedule here.
If you're unable to select a specific date, time, or location during checkout, it means all available slots have been filled. Please choose the next best alternative from the options available. Additionally, please be aware that no changes can be made to your order once it has been confirmed.
Our driver will wait a maximum of 10 minutes before heading to the next location to ensure we stay on schedule.If you are unable to make it to your mobile collection or will be late, you can either visit the next mobile collection location to pick up your cakes or collect them from our HQ office. Please plan your schedule carefully to avoid delays.
Amendments, Cancellation, Refund & Exchange
Orders can be cancelled or amended if done at least 36 hours ahead of the scheduled Collection or Delivery date. Please contact our Customer Service team at +65 6287 0077 or enquiries@catandthefiddle.com for assistance.
Please note:
- The value of the cancelled or amended order will be credited as a cash e-voucher code linked to the purchaser's Cat & the Fiddle Account.
- Refunds will not be issued directly.
- A cancellation or amendment may incur an administrative charge of $10.90 (including GST).
Please contact our Customer Service team at +65 6287 0077 to inquire about the status of your delivery. Our Customer Service Officers will investigate the situation and, if it is confirmed that the delivery was not successfully made to you, a refund will be provided.
However, if it is determined that no one was available at the delivery location during the allocated time slot to accept the delivery, no refund will be provided. Please ensure someone is available to receive the order during the specified delivery time to avoid any issues.
To change your self-collection date and time, please contact our Customer Service team at +65 6287 0077 at least 36 hours in advance from the initial collection date. It is important to notify us within this timeframe to accommodate any necessary adjustments.
Please note:
- If we do not receive any notification, all uncollected orders will be disposed of within 2 days from the date of the original collection date.
- Refunds and exchanges are not available for uncollected orders.
- If we do not receive change notification in advance, we reserve the right not to release your order.
Thank you for your attention to these policies to ensure smooth and timely service.
Once the product has been delivered or collected, no refund or exchange will be provided. Please ensure to check your order thoroughly upon receipt to ensure satisfaction. Thank you for your understanding.
Please ensure to check the cheesecake(s) upon collection or delivery. Once the cakes have been delivered or collected, we cannot take responsibility for any damage reported after 24 hours from collection or delivery.
If you notice any damage to the cheesecakes, kindly take photo(s) of the damage and keep the actual cake in its original box with the label and batch code intact. These items will need to be returned to us for further investigation.
Please contact our Customer Service team at enquiries@catandthefiddle.com with the photos taken, and we will make alternative arrangements for you promptly.
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