FAQs
Cheesecakes, Add-Ons & Gifts
All our cheesecakes are 7 inches / 17.8 cm in diameter and the weight varies between 700g to 1.1kg. Our cakes are all of a standard size and comes in a round shape only. As a guide, each cheesecake can serve up to 10 people. We currently only make cheesecakes in this size. The size of the standard cake box is approximately 23.5cm by 22cm x 8.5cm.
Our cheesecakes contain gluten, eggs and dairy products, so they are not suitable for those suffering from intolerance or allergies to these particular foods. Please be aware that our cheesecakes may contain traces of nut. For more dietary information, please refer to the individual cake for more detailed allergens advice. All the cream, egg and cream cheese used in our cheesecakes is pasteurized and do not contain rennet.
A knife is included with each order however we do not include candles. You may purchase them and other goodies from Cake Add-Ons.
Candles: What's a birthday cake without candles... and we do have fun ones for you! There are candles that burn with coloured flames, number shaped candles that brings warmth to your loved ones and cute wing cherub candles to bring a little laughter to the table!
Fully Baked cakes are those which have been baked in the oven. Half Baked cakes are those which have certain layer/s which were baked in the oven but not the whole cake. Non-Baked cakes are those which have not been baked in the oven at all. All cakes are ready to eat - the only difference is the texture of the cake. Fully Baked cakes are denser and richer in taste whereas Non-Baked cakes share more similarities to mousse cakes and Half-Baked cakes are somewhere in-between.
No, our cakes do not contain Beef Gelatin.
We freshly bake our gourmet cheesecakes in our cheesecake factory and blast freeze them to seal in the rich flavours and textures that we hope to share with you. An industrial blast freezer is NOT a home freezer. Our blast freezers are designed to preserve the fine cell structure and moisture content of our cakes, preserving their aroma and taste. When our blast frozen cheesecakes are brought back to the correct temperature (~4 degrees Celsius), it will have the same characteristics as it did when it was blast frozen. It is as if time itself was frozen! Whilst we sympathise with those who wish to devour our delicious gourmet cheesecakes immediately, the best things in life come to those who wait....... (for our cakes to thaw).
An order confirmation email will be sent to the email provided confirming the delivery method and the chosen timing. Please make sure to check your Spam or Junk Folder in your email if you have not received the order confirmation.
In the event if you do not receive any confirmation after 24 hours from payment, please contact our Customer Service through enquiries@catandthefiddle.com or +65 6287 0077.
The final design and general appearance of cheesecakes can vary slightly from the chosen design in terms of colour due to the fact that we blast freeze our cheesecakes.
As of 10 November 2019, Cat & the Fiddle is proud to announce that our cheesecakes are certified Halal by Majlis Ugama Islam Singapore (MUIS).
The cheesecakes sold via our website do not contain any pork or lard. Our cheesecakes also do not contain any form of alcohol which and are suitable for consumption by children of all ages.
We only uses the finest ingredients from local suppliers without additives or preservatives. However, as with all baked goods using butter, heavy cream, whole milk, etc – our cheesecakes should be refrigerated and served chilled. If refrigerated within one hour of delivery or collection, our cakes can be kept in the freezer for 2 weeks (remember to wrap the box in 2 layers of cling wrap to form an air-tight seal, otherwise you can also place the cake in an air-tight container) or in the chiller for 2 days. We strongly recommend that the cheesecakes be eaten within 48 hours from collection/delivery.
Ordering & Payment
Whenever you Register or use Guest Checkout with PayPal for the first time, PayPal will verify the card information by submitting what is known as a temporary authorization charge for USD$1. This allows PayPal to make sure the card information is accurate. Since it is only a temporary charge, your card issuer will return the charge within 3 working days.
Coupons and Vouchers can be applied during Checkout by entering the coupon and/or voucher code and clicking Apply. Please note that most coupons and vouchers will require customers to Login before they can be successfully applied.
Cat Dollars has been ceased as of 24 March 2023.
Cakes can only be ordered online via our website and, purchase directly from any of our retail outlets listed below:
Westgate, #01-18
Junction 8, #02-32A
Bukit Panjang Plaza, #02-08
The Centrepoint, #B1-K2
Northpoint City, #01-155
City Square Mall, #02-50
Woods Square (Cafe), #01-15
The Seletar Mall (Cafe), #01-37/38
Raffles Xchange (Cafe), #B1-60/61
Punggol Golf Range (Cafe), #01-09
Our website has been designed to guide users through the entire ordering process to ensure a successful and pleasant user experience.
Please review your junk/spam email folder to ensure the confirmation email hasn't been directed there. If you haven't received any confirmation email, please reach out to our Customer Service team at enquiries@catandthefiddle.com.
Please always ensure to check that you have keyed in the correct email before you proceed to check out.
All prices stated on our website are inclusive of Goods and Services Tax (GST).
We do not accept cash on delivery and payment must be made online as the final step of the Checkout process using either Credit/Debit Card/American Express or PayNow.
An order is only considered completed once successful payment has been made.
Some of the discount are only applicable to first time purchase.
In the event if you happen to apply two (2) different discount codes on the Checkout page, the system will automatically select and apply the better discount to your order.
Please kindly be aware that our discounts cannot be stacked or combined with other promotions, discounts, vouchers, or privileges. However, you are eligible to use the free delivery discount in conjunction with other offers.
All promotion under the 10th Anniversary Sale will be automatically applied to your order. Please check the cart for the correct deduction before you proceed to check out.
Please kindly be aware that our discounts cannot be stacked or combined with other promotions, discounts, vouchers, or privileges, unless otherwise stated.
If you find yourself unable to choose a specific date, time, or collection location during checkout, it indicates that all available slots have been filled. Please consider selecting the next best alternative option that is currently available.
Kindly be aware that adjustments cannot be made once your order has been confirmed.
Unless specified otherwise, the promotion is available for purchase at our retail outlets.
However, please note that the 25% off all whole cakes promotion is exclusively available online.
Please be aware that to qualify for the promotion, you must proceed to checkout and complete the payment process. Simply adding the cake to your cart does not secure the promotion.
Delivery & Collection
Yes - we do deliver to Sentosa Island, with an additional charge of $10.
We deliver to all locations except Jurong Island, restricted airlines and cargo areas (such as airport cargo complexes, and airline roads) and other locations that are not on mainland Singapore.
You have the convenience of placing an order up to 30 days in advance of the desired Delivery or Self Collection date. During Checkout, you will be presented with the option to schedule your delivery or collection time from the available dates and timeslots. Alternatively, for in-stock items without lead-time, you can place an order before 5:00 pm, one (1) day before your preferred delivery date.
An order confirmation email will be sent to the email provided by you, confirming the details of your order. Please make sure to check the Spam or Junk Folder in your email if you have not received our order confirmation.
Collection is absolutely free. Our Delivery Charges are subject to the chosen timing of the delivery and can be found at Delivery and Pickup.
An additional charge of $10 will apply for deliveries to Sentosa Island.
If no one is present to take receipt of the order at the time of delivery, an email notification will be sent to the sender’s supplied email address. The recipient will have the option of re-delivery or self-collection. Re-delivery charges of $8.90 (Next Day) will apply to all re-deliveries and are subject to driver availability.
As we provide delivery, we are generally unable to make any changes in the delivery address and timing once the order is confirmed. It is important that someone is at your delivery address to receive the cake. Where possible, we will try to accommodate any request to amend an order however this will be subject to a $10.80 amendment fee.
If there is no one at the address at the time of delivery, our delivery man will call the number provided in the order and will wait for a maximum of 5 minutes as he has other delivery locations to go to. If no one is present to take receipt of the item at the time of delivery, we will email the recipient. The recipient will have the option of re-delivery or self-collection. Re-delivery charges will apply according to your order delivery preference.
No, online orders are unable to be collected on the same day of purchase. You may, however walk in-to any of our retail stores or cafe to purchase a cheesecake.
Do note that online orders for retail collection would need to preorder at least 1 day ahead, before 3pm. For urgent deliveries, please contact enquiries@catandthefiddle.com
Self Collection can be made at our office and retail stores.
1.HQ Office: Trivex, 8 Burn Road, #01-01, Singapore 369977
Public Transport Instructions: Alight at Tai Seng MRT station (Circle Line) Exit A and use Google Maps / Other Maps App
2. Retail Stores: you may refer to LoCATions on where our retail stores and cafes are located at.
No, orders cannot be split and all cakes of the same order have to be delivered/collected on the same day and location.
Amendments, Cancellation, Refund & Exchange
Orders can be cancelled or amended at least 36 hours ahead of the scheduled Collection / Delivery date by contacting our Customer Service team at +65 6287 0077 or enquiries@catandthefiddle.com, however the value of the order can only be credited as a cash e-voucher code that will be tagged to the purchaser's Cat & the Fiddle Account and not as a direct refund.
Please note that any cancellation or amendment may incur an administrative charge of $10.80 (including GST).
Please call our Customer Service team at +65 6287 0077 to check on the status of your delivery. Our Customer Service Officer(s) will investigate accordingly and provide you with a refund should it be ascertained that the delivery to you was not made. Should it be ascertained that if no one was at the location to accept delivery for the allocated time slot, no refund will be provided.
Please call our Customer Service team at +65 6287 0077 at least 36 hours in advance to change your self-collection date and time if necessary. If we do not receive any notification, all uncollected orders will be disposed of within 2 days of the date of collection. Refunds and exchanges are not available in such situations.
No refund or exchange will be given once the product has been delivered or collected.
Please make sure to check the cheesecake(s) upon collection or delivery as once the cakes have been delivered/collected we won't be able to take responsibility for any damage to the cake after 24 hours from collection/delivery.
In case of any damaged cheesecakes, kindly take photo(s) of the damage and ensure that you keep the actual cake in its original box with the label and batch code intact. These items will need to be returned to us for further investigation. Please contact our Customer Service team through enquiries@catandthefiddle.com with the photos taken and we will make alternative arrangements for you.
Kindly be aware that adjustments to your orders cannot be made once your order has been confirmed.
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