Nope! All existing delivery orders will not be affected, and will be fulfilled as per the date and time slot selected upon checkout.
Nope! Orders made beforehand will not be affected.
For customers who wish to opt for delivery, please arrange for a delivery here at https://www.catandthefiddle.com/redelivery. Do note that delivery fee applies and will be based on the date/ time slot selected.
Customers who wish to make amendments to your order, please submit your request in to firstname.lastname@example.org. Please note that at least 36 hours lead time is required for any changes to be made.
Please note that amendment requests made through phone calls and other platforms will not be entertained.
For customers who wish to cancel their order, please write in to email@example.com with your order number. For order cancellation, please note that only store credits will be refunded which you can use to offset future online purchases, Do kindly note that store credits do not have any expiry date.
Due to overwhelming requests, please give us 2-3 working days to get back to you on your request.
Yes, of course! You can order the cheesecakes that are available on our website!
As order fulfilment is our main priority during this period, please note that same day delivery will not be available until further notice.
If you urgently need a cheesecake for your mini home celebration, Cat & the Fiddle is available on GrabFood, Foodpanda and Deliveroo!
Yes! All Cat & the Fiddle retail outlets are open daily with shorten operating hour (11am - 8pm) for takeaways.
*Do kindly note that Cat & the Fiddle cafe (Woods Square) will be open for dine-in from 21 June 2021 onwards.
Our cheesecakes contain gluten, eggs and dairy products, so they are not suitable for those suffering from intolerance or allergies to these particular foods. Please be aware that our cheesecakes may contain traces of nut.
All the cream, egg and cream cheese used in our cheesecakes is pasteurized and do not contain rennet.
D.I.Y. Stencils: A fun stenciled design can brighten up cakes for parties and holidays. All you need is confectioners'/icing sugar or chocolate powder and some imagination.
Greeting Tags: We have greeting tags for almost any person, sentiment or occasion ? from something very specific to something as general as `Greetings`. With their variety of shapes,colours and designs, these small pieces of card do so much to make a cake different and personalized. The Greeting Tag will only be tied to the paper bag and will not be able to be placed on the cake. And after the party, they make lovely bookmarks!
Candles: What's a birthday cake without candles... and do we have fun ones for you! There are candles that burn with coloured flames ? imagine a chorus of them on birthday cake. There are candles in the shape of numbers that bring warmth and meaning, or perhaps giggles. And what could be cuter than a candle sculpted into a winged cherub with chocolate brown hair?
Message Stand with Pen: If you possess free?hand artistic flair, this one is for you! Write or draw anything you wish on the message board. Make it original. Make it creative. Put your personal stamp on it; then stick your masterpiece into the cheesecake... and wait for the applause.
Cutlery: In our zeal to keep our prices sweet and affordable, we haven't forgotten practical needs such as serving utensils. Our Cutlery Set of 5 plates, 5 forks and 1 knife is compact and disposable so that you can hold your party conveniently and without mess anywhere, even outdoors! If you prefer a grander or neater way to slice the cake, we provide knives for the occasion too. Serving up joy and celebrations has never been easier.
Celebratory Message Tag: Not too creative with words but wanna make an impact? No worries, these ready?mades are perfect for that. They stand up and shout in psychedelic colours `Happy Birthday`, `Happy Anniversary`, `Happy Mother's Day`! They are hassle?free way to put your heart on the cake and pizzazz in the party... more designs are coming.
Greeting Card: Give us your heartfelt message and we will write it for you so you can express yourself exactly as you intended.
Fully Baked cakes are those which have been baked in the oven. Half Baked cakes are those which have certain layer/s which were baked in the oven but not the whole cake. Non-Baked cakes are those which have not been baked in the oven at all.
All cakes are ready to eat - the only difference is the texture of the cake. Fully Baked cakes are denser and richer in taste whereas Non-Baked cakes share more similarities to mousse cakes and Half-Baked cakes are somewhere in-between.
We freshly bake our gourmet cheesecakes and blast freeze them to seal in the rich flavours and textures that we hope to share with you. An industrial blast freezer is NOT a home freezer. Our blast freezers are designed to preserve the fine cell structure and moisture content of our cakes, preserving their aroma and taste.
When our blast frozen cheesecakes are brought back to the correct temperature (~4 degrees Celsius), it will have the same characteristics as it did when it was blast frozen. It is as if time itself was frozen!
Whilst we sympathise with those who wish to devour our delicious gourmet cheesecakes immediately, the best things in life come to those who wait....... (for our cakes to thaw).
An order confirmation email and SMS will be sent to the email and mobile number provided confirming the delivery method and the chosen timing. Please make sure to check your Spam or Junk Folder in your email if you have not received the order confirmation.
As of 10 November 2019, Cat & the Fiddle is proud to announce that our cheesecakes are certified Halal by Majlis Ugama Islam Singapore (MUIS). The cheesecakes sold via our website do not contain any pork or lard. Our cakes do not contain any form of alcohol which and are suitable for consumption by children of all ages.
We only uses the finest ingredients from local suppliers without additives or preservatives. However, as with all baked goods using butter, heavy cream, whole milk, etc – our cheesecakes should be refrigerated and served at room temperature.
If refrigerated within one hour of delivery or collection, our cakes can be kept in the freezer for 2 weeks (remember to wrap the box in 2 layers of cling wrap to form an air-tight seal, otherwise you can also place the cake in an air-tight container) or in the chiller for 2 -3 days. We strongly recommend that the cheesecakes be eaten within 48 hours from collection/delivery.
Whenever you Register or use Guest Checkout with PayPal for the first time, PayPal will verify the card information by submitting what is known as a temporary authorization charge for USD$1. This allows PayPal to make sure the card information is accurate. Since it is only a temporary charge, your card issuer will return the charge within 3 working days.
Coupons and Vouchers can be applied during Checkout by selecting existing Coupon Code or Gift Voucher from the drop-down box or entering the coupon and/or voucher code and clicking Apply. Please note that most coupons and vouchers will require customers to Login before they can be successfully applied.
Any Store Credit in your account is fully applied automatically to your order after Log-In during Checkout .
Cat Dollars in your account can be applied to your order after Log-In during Checkout by selecting Cat Dollars from the drop-down box, entering the amount to be applied and clicking Apply. Please note that Cat Dollars cannot be used or stacked with any coupon or voucher codes.
All prices stated on our website are inclusive of Goods and Services Tax (GST).
We do not accept cash on delivery and payment must be made online as the final step of the Checkout process using either Credit/Debit Card/American Express, or Paypal. Please note that a PayPal account is not required for payment on PayPal - please continue to Guest Checkout for payment using a Credit/Debit Card supported by PayPal.
An order is only considered completed once successful payment has been made.
Yes - we do deliver to Sentosa Island, with an additional charge of $10.
We deliver to all locations except Jurong Island, restricted airlines and cargo areas (such as airport cargo complexes, and airline roads) and other locations that are not on mainland Singapore.
We can take order up to 30 days ahead of the scheduled date of Delivery or Self Collection. During Checkout you will have the option to schedule your delivery or collection time from the dates and times available. or items that are in-stock and without lead-time for which the order is made before 5:30pm on Monday - Friday (3:30pm for Saturday and Sunday) we offer Same Day Delivery.
Collection is absolutely free. Our Delivery Charges are subject to the chosen timing of the delivery and can be found at Delivery and Pickup.
An additional charge of $10 will apply for deliveries to Sentosa Island.
If no one is present to take receipt of the order at the time of delivery, an email notification will be sent to the sender’s supplied email address. The recipient will have the option of re-delivery or self-collection. Re-delivery charges of $6.90 (Next Day) and $13.90 (Same Day) will apply to all re-deliveries and are subject to driver availability.
No, orders cannot be split and all cakes of the same order have to be collected on the same day.
Orders can be cancelled or amended at least 36 hours ahead of the scheduled Collection / Delivery date by contacting our Customer Service team at +65 6287 0077 or firstname.lastname@example.org, however the value of the order can only be credited as store credit to the purchaser's Cat & the Fiddle Account and not as a direct refund. Please note that any cancellation or amendment will incur an administrative charge of $10.70 (including GST).
Please call our Customer Service team at +65 6287 0077 at least 36 hours in advance to change your self-collection date and time if necessary. If we do not receive any notification, all uncollected orders will be disposed of within 2 days of the date of collection. Refunds and exchanges are not available in such situations.
No refund or exchange will be given once the product has been delivered or collected.
Please make sure to check the cheesecake(s) upon collection or delivery as once the cakes have been delivered/collected we won't be able to take responsibility for any damage to the cake.
If the cheesecakes are indeed damaged at the point of delivery (the driver will usually be able to make an assessment), please let us know and we will make alternative arrangements for you.